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Frequently Asked Questions

User Accounts

What’s a user account, and why should I create one on the MLA website?

Your user account puts a lot of features at your fingertips. Here’s what any account holder can do:

  • Update your account username and/or password
  • Update the primary contact information used by MLA to get in touch with you, including name, designations/accreditations, job title, employer, phone number, e-mail address, and mailing address
  • Apply for MLA membership
  • See your current membership status
  • See a list of upcoming and past events for which you registered
  • Post job listings
  • See a list of current and past job listings you’ve posted
  • Edit your own job listings

Members and prospective members can also:

  • Manage communication preferences (i.e. your MLA e-mail and mailing subscriptions)

And members can do even more:

  • See your upcoming membership renewal date
  • Renew your MLA membership
  • Post job listings for free
  • Upload a photo for use in the member directory
  • Control and customize the information displayed in your member directory listing, including phone number, e-mail address, mailing address, and social media links.

It’s important to note that you are responsible for keeping your own contact information and directory listing up to date. Make a note to check your account and directory listing regularly and make any changes that are needed.

» Log in to your account.
» Create a new account.
» Can’t remember if you have an account or not? Contact the office.

How do I change my username or password?

You can update your username and/or password at any time by logging in to your account. and selecting "Manage Profile" from the right panel and then "Edit Bio" under Information & Settings.

How do I update my contact information?

You can update your username and/or password at any time by logging in to your account and selecting "Manage Profile" from the right panel and then "Edit Bio" under Information & Settings.

Don’t have an account? Create one now or contact the office.

How do I add or update my photo?

You can update your username and/or password at any time by logging in to your and on your profile homepage, click the photo and select the upload button.

I forgot my account login information (username and/or password). What do I do?

If you have forgotten your username, try using your e-mail address. If you’ve forgotten which e-mail address you used with your account, please contact the office.

If you have forgotten your password, click the “Request new password” link in the login area. You will be prompted to enter your username or e-mail address. Click “E-mail new password.” An e-mail will be sent to you with instructions on how to set a new password.

Tips: Select a password that’s complicated enough to be secure but easy for you to remember. If you have trouble remembering your password, note it down in a secure location.

Event registrations

How do I keep up with (and register for) MLA events?

Upcoming events appear on the upcoming events page. You can stay informed about upcoming MLA events by subscribing to the upcoming events page through the RSS reader of your choice. There’s also a past events page, so you can look back for information about events you attended in the past. (You’ll also find some third-party events of interest to MLA members and allies.)

Event information pages display a list of who has registered for (or, afterward, attended) the event. See who else is coming and plan ahead of time to connect and network! (If you don’t want to appear on this list, there’s a “do not list” option on the registration form.) Event pages also display any current news items about the event.

Register for MLA events through the event information pages. As you complete the online registration form, you will have two payment options: pay by credit card through our secure server or pay by mailing a check.

You don’t need an MLA website account to register for MLA events. But if you have one and log in before registering for an event, your event registration form will auto-populate with your contact information.

You can log in and visit your account dashboard at any time to see a list of events you’ve registered for, including your payment status.

How do I cancel or modify my event registration?

To cancel or modify your registration for any MLA event, please contact the office.

Membership applications and renewals

How do I join MLA?

The member benefits page explains the benefits of membership. Dues information can be found on the membership applications.

How do I renew my membership?

If you are a member, you can renew your membership at any time by logging in to your account. Your account dashboard includes a box with your membership type, join date, expiration date, and a link to renew your membership.

Don’t have an account? Create one now or contact the office.

Can I join or renew with a hardcopy form and/or pay offline?

MLA membership applications and renewal forms are completely online. As you complete the form, you will have two payment options:

  • Pay by credit card through our secure server. Your membership will activate or renew immediately!
  • Pay by check. Send your online form confirmation page with your check and your membership will activate or renew within 1-2 business days of payment received.

When does my membership expire?

If you are a member, you can see when your membership expires at any time by logging in to your account. Your account dashboard includes a box with your membership type, join date, expiration date, and a link to renew your membership.

You will receive renewal reminders via e-mail and mail—and on the website! When logged in to your account, you will see a renewal reminder on all website pages when your renewal date is close.

Don’t have an account? Create one now or contact the office.

Membership directory

The membership directory is...

  • Private. Only current MLA members can access the directory.
  • Searchable. Look for MLA members by name, employer, city, and subunit.
  • Always up to date. The directory is updated as soon as any member makes a change to his or her listing.
  • Customizable. You have control over (and responsibility for) your own listing. You can set up one set of contact information for receiving communications from MLA and second set just for displaying on your member directory listing. You can even choose not to be listed in the directory at all.

What gets included in the membership directory?

Only current members are listed in the directory.

Your initial/default directory listing includes the following information provided through your membership application:

  • First and last name
  • Designations/accreditations
  • Job title
  • Employer/organization
  • Phone number
  • E-mail address
  • Subunit memberships

Your listing can also include the following as provided by you through your MLA website account:

  • Photo
  • Mailing address
  • Social media links
  • “About Me” (an open text field that lets you include whatever you’d like)

Here’s a quick chart of what is or can be included in your directory listing and how to update or customize it:

  Manage your primary contact information (what MLA uses to contact you) Directory listing options Manage your directory listing (what’s shown to other members)
First and last name profile n/a (always shown) n/a (always displays primary)
Designations/ accreditations profile n/a (always shown) n/a (always displays primary)
Job title profile n/a (always shown) n/a (always displays primary)
Employer/ organization profile n/a (always shown) n/a (always displays primary)
Mailing address profile show primary
show custom
hide
member listing preferences
Phone number profile show primary
show custom
hide
member listing preferences
E-mail address profile show primary
show custom
hide
member listing preferences
Social media links profile show primary
hide
member listing preferences
About me profile n/a (always shown if provided) n/a (always displays primary if provided)
Photo account n/a (always shown if provided) n/a (always displays primary if provided)
Subunit memberships (via membership application or renewal) n/a (always shown) n/a (always displays primary)
Hide listing entirely     member listing preferences

Please note: Your primary contact record can and will be updated by the information you provide on your membership renewal form or any event registration form. Any time you update your primary contact information with MLA, double-check your directory listing to be sure it’s still accurate.

» Not a member? Learn more and join today!

How do I update my membership directory listing?

If you are a member, you can update your member directory listing at any time by logging in to your account and selecting "Manage Profile" from the right panel and then "Edit Bio" under Information & Settings.

Your member directory listing preference options include:

Option: What you can do:
Do not display my listing at all Check this box to be completely removed from the member directory. Not even your name will be listed.

Uncheck this box to display your default listing, as well as your address, phone, e-mail, and social media information as provided and selected by you.

Address
Phone
E-mail
Social media
Choose “None” or “Hide my…” to leave your information unlisted.

Choose “Show my primary…” to display the information managed through your profile.

Choose “Show my… as entered here” to enter information to be used for the member directory only. (not an option for social media)

To add or update a photo for your listing, follow the link to your account.

I updated my contact information, but my member directory listing hasn’t changed. What’s going on?

To give members better control over what information is made available to fellow members, we have separated some components of your member directory listing from your general contact information. You can provide one set of contact information for receiving communications from us and provide an entirely different set of contact information for publication in the member directory—including what information is or is not listed in the directory.

By default, the member directory lists your name, designations, job title, employer/organization, phone number, e-mail address, and social media links as provided on your membership application and/or updated through your profile. To add to or customize your directory listing, or to be removed from the directory entirely, you must update your member listing preferences. To add or update a photo, update your account.

If you have updated your profile contact information and your member directory listing hasn’t changed, you may need to review and update your member listing preferences.

MLA news and e-mails

How do I keep up with (and submit articles for) MLA news?

News articles are published to the MLA website nearly every day. Articles can be about MLA (activities, events, general announcements, calls to action) or non-MLA events and announcements of interest to MLA members and allies.

News items appear on the MLA home page and the main news page. On the news page, you can filter news items by category and committee/subunit. Each committee, subunit, and event page will also show any current news articles related to that committee, subunit, or event.

Each month, MLA members receive an e-mail (the Roundup) summarizing some of the most recent news items and including additional information not published in the main news feed.

» Submit an item for publication in the monthly Roundup e-mail.
» Submit an item for publication on the MLA news feed.
» Subscribe to the MLA news feed with the RSS reader of your choice.

I’m not receiving MLA e-mails. What’s going on?

No e-mail delivery system is perfect. In today’s world of multiple e-mail browsers and culture of firewalls and sp*m filters, it is increasingly difficult to guarantee that every member of our association is receiving the e-mails we send. Here are some steps you can take to improve the chances of you receiving our broadcast e-mails in the future:

  1. Verify your membership status. Our broadcast e-mails are only sent to current members and prospective members. Log in to your account and check your membership status. If you are not currently a member, you can be added to our prospective member list by requesting more information, or you can complete an application to become a member.
  2. Verify the e-mail address you have provided. Log in to your account and check the primary e-mail address listed in your profile.
  3. Check your subscription settings. You may have told us that you won’t want to receive some or all of our broadcast e-mails. Log in to your account and check your communications preferences.
  4. Add us to your safe sender list. (Doing so will help ensure that our messages will not be blocked as spam.)
    • Add mla@management-hq.com to your safe sender list. (If you’re using a company/corporate email account, you may need the help of your company IT department. If you’re using a personal email account, you can ask your Internet Service Provider for help.)
    • Ask your company/corporate Network Administrator to add these IP address ranges to its safe sender list.
  5. Change the e-mail address you use to receive our e-mails. Use a personal webmail account such as Google Mail, Yahoo, AOL, Juno, NetZero, etc. instead of a company/corporate e-mail account. Log in to your account and change the primary e-mail address listed in your profile. (You should also then double-check your member listing preferences to update which e-mail address is displayed in your member directory listing.)

If you have taken all of these steps and are still not receiving our broadcast e-mails, please contact the office for further troubleshooting.

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